CANCELLATION AND REFUND POLICY

1. INTRODUCTION AND PARTIES

This policy governs the cancellation, refund, and withdrawal right processes for digital services (Subscriptions and Production Packages) provided by MERS YAZILIM VE TEKNOLOJİ HİZMETLERİ LİMİTED ŞİRKETİ ("Digitable").

Digitable uses payment infrastructures of different statuses depending on the user's region:

• Turkey: iyzico Ödeme Hizmetleri A.Ş. payment infrastructure is used. The Vendor is Digitable.
• Global: Paddle.com Market Limited is used. Paddle acts as the "Merchant of Record" (Authorized Reseller). For global transactions, Paddle's terms of sale and this policy apply together.

2. DEFINITIONS AND SCOPE

For a clear understanding of refund processes, unit types and services are categorized as follows:

3. WITHDRAWAL RIGHT AND REFUND CONDITIONS

The user has accepted immediate delivery of the digital service by checking the "Instant Performance Consent" checkbox during checkout. Refund conditions are determined by the "Consumption Status" of the service:

A. Full Refund (If Service Not Used)

Within 14 days from the purchase date, an unconditional 100% refund is provided if the following conditions are met:

• For Subscriptions: No AI units included in the plan have been used.
• For Production Packages: Not even a single (1) unit from the purchased package has been spent.

B. Refund Rejection (If Service Consumed)

Due to the nature of digital services and high processing costs (GPU/Server);

c) Production Packages (Unit Top-up)

Production packages are one-time purchased additional unit packages independent of the subscription:

• Unused units from production packages can be refunded within 14 days of purchase, provided no units from the package have been used.
• If any units from the package have been partially used, no refund is provided for the remaining units.

4. SUBSCRIPTION CANCELLATION AND RENEWAL

5. SPECIAL CASES AND CHARGEBACK

A. Technical Impossibility and Partial Refund

In the event that the service is permanently terminated or uninterrupted service cannot be provided for more than 72 hours due to a technical issue caused by Digitable;

• Monthly Plans: The full monthly fee is refunded.
• Annual Plans: A pro-rata refund is issued for the remaining period where the service could not be provided.

Refund processing times may vary depending on the payment provider (iyzico or Paddle) and your bank.

B. Chargeback Policy

If the user initiates a Chargeback/Dispute process through their bank despite having used the service and this being confirmed by system records:

• Digitable submits the user's transaction logs (IP address, generation history, consent checkbox records) as evidence to the payment institution and bank.
• For transactions where usage is confirmed in system records, processing fees and legal expenses arising from the unjustified dispute may be charged back to the user and the user's account will be permanently closed.

6. CONTACT, OBJECTION AND PROCESS